For complaints against the Internal Audit Department, please send your report to:

In this regard, the Company shall conduct all investigations in private and ensure confidentiality of all records kept without disclosing the name or identity of the reporter.

Action on Clues or Complaints

1. When the Internal Audit Department receives the clues or complaints from electronic mails or mailing letter, the information will be submitted to the Management, i.e. Chief Executive Officer and Managing Director or the assigned persons, within 2 working days.
2. Receiving the information, the Management has to find the evidence or supporting information as soon as possible and to inform the priority action to the Audit Committee within 3 working days. The Internal Audit Department is the representative in receiving and submitting the information to the Audit Committee.
3. In case that the Management needs to set up the investigation process, the investigative committee has to consist of the representatives from various department heads, such as the original affiliation department, human resource management department, law department, accounting and finance department or internal audit department, etc.

The committee is responsible for Investigating and reporting the results to the Chief Executive Officer and President or the delegate within 2 working days.